Like the key maker in the Matrix. He finds the right key at the right time to open the doors, open locks and start a motorbike.

<aside> 📌 Provide just enough structure to get them going, allowing them the freedom to make it their own.

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Leader's journey

Assemble key leaders and map out the major activities - it could be the first day or over the next 6 months (up to us). Flowchart

1. What are the first steps that leaders take when they raise their hand to accept a leader's role?
2. How are they vetted and welcomed? (aka. onboarding).
3. What are the key activities involved in their work? What support do they need?

Think about these when building the journey map.

1. Which activities are valuable?
2. Which activities are not as valuable but are still necessary?
3. Which activities don't help at all?

Also, a good time to review our purpose.

This is a mix of journey mapping from user-experience design and value-mapping from the lean business methodology.

Streamline and make an impact

1. Do leaders have fear about anything? eg. hosting a meeting. What if there was formal training to assist.
2. Do leaders spend hours on a specific task? What if there was automation or templates?
3. Do leaders waste time searching for files and notes and other comity assets? FAQs, checklists?